Refund and Returns Policy

TextbookTrove.com 7-Day Refund Policy

At TextbookTrove.com, customer satisfaction is our top priority. We strive to ensure that your shopping experience is smooth and hassle-free. Below is our professional 7-day refund policy:

Eligibility for Refunds

  1. Return Period: Items must be returned within 7 days of delivery.
  2. Condition of Items: To be eligible for a refund:
    • Books must be in the same condition as received.
    • Items with damage, excessive wear, or missing components (e.g., covers, pages, or access codes) are not eligible for a refund.
  3. Receipt Required: Proof of purchase (order number or receipt) must accompany the return request.

Non-Refundable Items

Certain items are not eligible for refunds:

  • Digital books or e-books.
  • Clearance or final sale items.
  • Customized or personalized orders.

Refund Process

  1. Initiating a Refund:
  2. Shipping the Item Back:
    • Customers are responsible for return shipping costs.
    • Ensure that items are securely packaged to prevent damage during transit.
    • Ship the return to the address provided in our return confirmation email.
  3. Inspection:
    • Once we receive the returned item, our team will inspect it within 3-5 business days.
    • Approved refunds will be processed promptly.

Refund Methods

  • Refunds will be issued to the original payment method used at checkout.
  • Refunds typically take 5-7 business days to appear on your statement, depending on your payment provider.

Exchanges

If you wish to exchange an item instead of requesting a refund, please indicate this in your return request. Exchanges are subject to item availability.

Damaged or Incorrect Items

  • If you received a damaged or incorrect item, notify us within 48 hours of delivery for assistance.
  • We will cover all costs associated with returning and replacing the item.

Thank you for choosing TextbookTrove.com! If you have any questions, please reach out to our support team at help@textbooktrove.com.

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